This week my family ended up eating at Applebee’s a second time before I could write a review on the first time, so it’s a two-for-one review!
The first visit was Monday evening and was the first of two A+ visits. We decided to eat at Applebee’s because of the $5.99 burger night. If you don’t know, order any burger while dining in, and it’s $5.99 (drinks are extra, but fries are still included). The Triple Bacon Burger was fantastic and cooked just right, but before the night was over we had a slight dispute with the restaurant. When we left the manager had given us a discount coupon for our next visit and apologized for the confusion. We left happy and full. I won’t go into all the details of each burger, but it’s enough to say you can’t go wrong with just about any burger offered. They were cooked just as we requested, drinks were refilled fast, and our waitress was prompt and attentive. With the exception of the dispute (more on that in a moment) we were extremely happy.
The next day, my wife and I decided we would take advantage of the coupon provided by the manager. We arrived, and took the table just after 1PM. Our waiter, a great guy by the name of Scott, took our order, and we informed him that we had a coupon from the manager. He read the note on the coupon, and informed us that the manager was on-site today and that he would likely visit with us. We opted for the 2 for $20 deal focusing on the Boneless Wings to start, the Cedar Grilled Lemon Chicken, and the Fiesta Lime Chicken. Now if you have not tried these two main dishes, you really need to make time to do so. The fiesta Lime Chicken is smothered in cheese on a Mexican-styled dinner plate, with the usual sides. The Cedar Grilled Lemon Chicken is a low calorie dish with Granny Smith apple relish, cranberries and rice. I mean, look at this:
Within a few minutes of our visit the manager, Brian Meeks, who had issued the coupon, came over and talked with us. Brian wanted to make sure we enjoyed our time at Applebee’s and food. It was during our short conversation and a review of some menus on the table that I realized that during our dispute the previous night, we had been wrong — not Applebee’s. When I realized this, we admitted to Brian that we had misunderstood something and that it was not Applebee’s fault. Brian immediately waved it off with grace, insisted that we still use the coupon, and thanked us for being regular customers.
The bottom line here is if you want great food (don’t forget the burgers and the Cedar Grilled Lemon Chicken) and a positive atmosphere with a great waiter (thank you Scott) and a manager willing to go the extra mile for your business, then you need to go to Applebee’s in Texarkana. I’m not sure, but it would not surprise me in the least if my family doesn’t make a third visit sometime this week because we certainly had two A+ visits already.